Well I got laid off today. It turns out NurseXchange is getting its funding cut and the main developer is going to be cut. So, now we look for a job fast as I am only getting a 2 day notice.
Anybody out there looking for a web developer that specialized in building great web applications for little total cost of ownership? If not I go back to automated software testing. They are actually related topics if you drop me an e-mail at !@#@!#!@# I can explain it to you.
I'll get my resume ready tomorrow, I should take a vacation day as the policy at NX is use it or loose it so I guess I am going to loose most of it ;)
Monday, September 13, 2004
Friday, May 14, 2004
Working too late
I'm working waaaay to late. I just got Telemetry and ChargeNurse features working for NurseXchange. The code and datamodel are a mess in this area. There are two ways of doing things with specialties and no way to do things with qualifications. I got this working for NX nurses but not Pool nurses yet I see more code dealing with that...
I'll change the nurse profile screen to edit nurses for charge-ness and claim victory.
What a mess.
I'll change the nurse profile screen to edit nurses for charge-ness and claim victory.
What a mess.
Dell support
I had to take time out of my busy development schedule to deal with someone from India arguing about area codes and zip codes in a place that is about 100 miles from his headquarters. Don't get me wrong I love Dell I am not against people in India helping our economy along (they would live better if they made things for other Indians) but I have a problem when low bidding on Dell's part ends up with cluless support people that cannot even ship a part. I did all the hard work for this ticket they should be able to ship the part in like one minute and go to the next ticket.
Here is the latest e-mail:
Date: Fri, 14 May 2004 09:28:29 -0700 (PDT)
From: "Brent LaVelle"
Subject: Re: AT20040513_0000003793 Re: #Inspiron#5TR##04# eTrack#=242WS291YL5DDHK - Computer #kptx#
To: basdmobile@dell.com
I am not sure what "75116 Duncanville, TX Dallas 972" refers to.
75137 is a post office zip code associated with mail addresses in
Duncanville (Duncanville has 2 zip codes I think.)
972 is a telephone area code associated with phones in the Dallas area
like Plano, Desoto, Cedar Hill, Garland, as well as Dallas. Area codes
of 214 and 469 are mixed in the area too. The address is less than 2
hours by car from Dell's headquarters. So I probably should not need
to explain all of this.
Please ship the part to my home address:
Brent LaVelle
411 Cardinal Creek Drive
Duncanville, TX 75137
My home phone number is 972-296-4082.
I would like to have the part by 21-May-2004.
--- basdmobile@dell.com wrote:
> Please include the following line in all replies.
> Tracking number: AT20040513_0000003793
>
>
> Dear Mr. LaVelle,
>
> Thank you for contacting Dell eSupport and Services (ESS).
>
>
> We appreciate the opportunity to assist you.
>
> I apologize for the inconvenience you may be experiencing due
> to issues with your system and I assure you it is our hope that
> you have a positive experience with our company.
>
> This is what appears for the area code 972 in our records. Can
> you please verify so that I would be able to send the replacement
> part? I will not be able to send the parts until this is clarified.
>
> 75116 Duncanville, TX Dallas 972
>
>
> Please revert back.
>
>
> Thank you for choosing Dell.
>
> Respectfully,
> Vijendran Rao
> ~DTC432562
> Dell Online Technical Support
> http://premiersupport.dell.com
>
> If this is an urgent issue, please contact our phone based technical
> support at 800-822-8965
>
> If replying to this email, please use the REPLY function of your
> email program in order to keep the SAME SUBJECT otherwise our
> response to you may be delayed or lost.
>
>
>
>
> > -----Original Message-----
> > From: Brent LaVelle
> > Sent: 14 May 04 09:35
> > To: basdmobile@dell.com
> >
> > The data I gave you was correct. Zip code 75137 contains 972 and
> 469
> > area codes. If you database does not agree with this it is
> incorrect.
> > I have no cell phone.
> >
> > --- basdmobile@dell.com wrote:
> > > Please include the following line in all replies.
> > > Tracking number: AT20040513_0000003793
> > >
> > >
> > > Dear Mr. LaVelle,
> > >
> > > Thank you for contacting Dell eSupport and Services (ESS).
> > >
> > >
> > > We appreciate the opportunity to assist you.
> > >
> > > The area code and the zip code provided by you do not match.
> > > Please mention in case of cell number.
> > > Please provide verification of the following information:
> > >
> > > Name of person to contact:
> > > Service (shipping) address (No PO Boxes):
> > > Daytime phone of contact:
> > > Alternate contact number:
> > > Mention in case of Cell Phone:-
> > > Service tag (5 or 7-digit alphanumeric ID located on a sticker
> > > with a bar code on the back, bottom or right-side of your system
> > > ? something like 5X04J) or Order Number:
> > >
> > > I will arrange for the appropriate warranty service.
> > >
> > >
> > > Thank you for choosing Dell.
> > >
> > > Respectfully,
> > > Vijendran Rao
> > > ~DTC432562
> > > Dell Online Technical Support
> > > http://premiersupport.dell.com
> > >
> > > If this is an urgent issue, please contact our phone based
> technical
> > > support at 800-822-8965
> > >
> > > If replying to this email, please use the REPLY function of your
> > > email program in order to keep the SAME SUBJECT otherwise our
> > > response to you may be delayed or lost.
> > >
> > >
> > >
> > >
> > > > -----Original Message-----
> > > > From: Brent LaVelle
> > > > Sent: 13 May 04 16:51
> > > > To: basdmobile@dell.com
> > > >
> > > > --- basdmobile@dell.com wrote:
> > > > > Please include the following line in all replies.
> > > > > Tracking number: AT20040513_0000003793
> > > > >
> > > > >
> > > > > Dear Dell Valued Customer,
> > > > >
> > > > > Thank you for contacting Dell eSupport and Services (ESS).
> > > > >
> > > > >
> > > > > We appreciate the opportunity to assist you.
> > > > >
> > > > > I apologize for the inconvenience you may be experiencing due
> > > > > to issues with your system and I assure you it is our hope
> that
> > > > > you have a positive experience with our company.
> > > > >
> > > > > We need to replace the Cover on the keyboard which holds the
> > > > > button. Please provide the details.
> > > > > Please provide verification of the following information:
> > > > >
> > > > > Name of person to contact:
> > > > Brent LaVelle
> > > > > Service (shipping) address (No PO Boxes):
> > > > 411 Cardinal Creek, Duncanville, TX, 75137
> > > >
> > > > > Daytime phone of contact:
> > > > 469-374-9911
> > > >
> > > > > Alternate contact number:
> > > > Home 972-296-4082
> > > >
> > > > > Mention in case of Cell Phone:-
> > > > > Service tag (5 or 7-digit alphanumeric ID located on a
> sticker
> > > > > with a bar code on the back, bottom or right-side of your
> system
> > > > > ? something like 5X04J) or Order Number:
> > > > 12PNZ21
> > > >
> > > > >
> > > > > I will arrange for the appropriate warranty service.
> > > >
> > > > I have the super-duper warrenty service but I would be
> perfectly
> > > happy
> > > > having the part shipped and I'll attempt to swap it. I have
> gotten
> > > > about half of that piece off but it seems to get hung up around
> the
> > > > "Prnt Scrn" key. I imagine with the new piece in hand I could
> yank
> > > the
> > > > old one off. I would hope I don't need to ship the old cover
> back.
> > > >
> > > > > Thank you for choosing Dell.
> > > > >
> > > > > Respectfully,
> > > > > Vijendran Rao
> > > > > ~DTC432562
> > > > > Dell Online Technical Support
> > > > > http://premiersupport.dell.com
> > > > >
> > > > > If this is an urgent issue, please contact our phone based
> > > technical
> > > > > support at 800-822-8965
> > > > >
> > > > > If replying to this email, please use the REPLY function of
> your
> > > > > email program in order to keep the SAME SUBJECT otherwise our
> > > > > response to you may be delayed or lost.
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > > This is not about the hibernate/suspend features of the
> > > computer
> > > > > but
> > > > > > the switch that indicates to the system if the lid is open
> or
> > > > > closed.
> > > > > > When I open it and it is stuck down the computer powers on
> when
> > > the
> > > > > > power switch is pressed in but the screen is blank.
> > > > > > Popping of the cover for that part of the computer and
> > > resetting
> > > > > the
> > > > > > switch then rebooting the computer works around the
> problem.
>
=== message truncated ===
Here is the latest e-mail:
Date: Fri, 14 May 2004 09:28:29 -0700 (PDT)
From: "Brent LaVelle"
Subject: Re: AT20040513_0000003793 Re: #Inspiron#5TR##04# eTrack#=242WS291YL5DDHK - Computer #kptx#
To: basdmobile@dell.com
I am not sure what "75116 Duncanville, TX Dallas 972" refers to.
75137 is a post office zip code associated with mail addresses in
Duncanville (Duncanville has 2 zip codes I think.)
972 is a telephone area code associated with phones in the Dallas area
like Plano, Desoto, Cedar Hill, Garland, as well as Dallas. Area codes
of 214 and 469 are mixed in the area too. The address is less than 2
hours by car from Dell's headquarters. So I probably should not need
to explain all of this.
Please ship the part to my home address:
Brent LaVelle
411 Cardinal Creek Drive
Duncanville, TX 75137
My home phone number is 972-296-4082.
I would like to have the part by 21-May-2004.
--- basdmobile@dell.com wrote:
> Please include the following line in all replies.
> Tracking number: AT20040513_0000003793
>
>
> Dear Mr. LaVelle,
>
> Thank you for contacting Dell eSupport and Services (ESS).
>
>
> We appreciate the opportunity to assist you.
>
> I apologize for the inconvenience you may be experiencing due
> to issues with your system and I assure you it is our hope that
> you have a positive experience with our company.
>
> This is what appears for the area code 972 in our records. Can
> you please verify so that I would be able to send the replacement
> part? I will not be able to send the parts until this is clarified.
>
> 75116 Duncanville, TX Dallas 972
>
>
> Please revert back.
>
>
> Thank you for choosing Dell.
>
> Respectfully,
> Vijendran Rao
> ~DTC432562
> Dell Online Technical Support
> http://premiersupport.dell.com
>
> If this is an urgent issue, please contact our phone based technical
> support at 800-822-8965
>
> If replying to this email, please use the REPLY function of your
> email program in order to keep the SAME SUBJECT otherwise our
> response to you may be delayed or lost.
>
>
>
>
> > -----Original Message-----
> > From: Brent LaVelle
> > Sent: 14 May 04 09:35
> > To: basdmobile@dell.com
> >
> > The data I gave you was correct. Zip code 75137 contains 972 and
> 469
> > area codes. If you database does not agree with this it is
> incorrect.
> > I have no cell phone.
> >
> > --- basdmobile@dell.com wrote:
> > > Please include the following line in all replies.
> > > Tracking number: AT20040513_0000003793
> > >
> > >
> > > Dear Mr. LaVelle,
> > >
> > > Thank you for contacting Dell eSupport and Services (ESS).
> > >
> > >
> > > We appreciate the opportunity to assist you.
> > >
> > > The area code and the zip code provided by you do not match.
> > > Please mention in case of cell number.
> > > Please provide verification of the following information:
> > >
> > > Name of person to contact:
> > > Service (shipping) address (No PO Boxes):
> > > Daytime phone of contact:
> > > Alternate contact number:
> > > Mention in case of Cell Phone:-
> > > Service tag (5 or 7-digit alphanumeric ID located on a sticker
> > > with a bar code on the back, bottom or right-side of your system
> > > ? something like 5X04J) or Order Number:
> > >
> > > I will arrange for the appropriate warranty service.
> > >
> > >
> > > Thank you for choosing Dell.
> > >
> > > Respectfully,
> > > Vijendran Rao
> > > ~DTC432562
> > > Dell Online Technical Support
> > > http://premiersupport.dell.com
> > >
> > > If this is an urgent issue, please contact our phone based
> technical
> > > support at 800-822-8965
> > >
> > > If replying to this email, please use the REPLY function of your
> > > email program in order to keep the SAME SUBJECT otherwise our
> > > response to you may be delayed or lost.
> > >
> > >
> > >
> > >
> > > > -----Original Message-----
> > > > From: Brent LaVelle
> > > > Sent: 13 May 04 16:51
> > > > To: basdmobile@dell.com
> > > >
> > > > --- basdmobile@dell.com wrote:
> > > > > Please include the following line in all replies.
> > > > > Tracking number: AT20040513_0000003793
> > > > >
> > > > >
> > > > > Dear Dell Valued Customer,
> > > > >
> > > > > Thank you for contacting Dell eSupport and Services (ESS).
> > > > >
> > > > >
> > > > > We appreciate the opportunity to assist you.
> > > > >
> > > > > I apologize for the inconvenience you may be experiencing due
> > > > > to issues with your system and I assure you it is our hope
> that
> > > > > you have a positive experience with our company.
> > > > >
> > > > > We need to replace the Cover on the keyboard which holds the
> > > > > button. Please provide the details.
> > > > > Please provide verification of the following information:
> > > > >
> > > > > Name of person to contact:
> > > > Brent LaVelle
> > > > > Service (shipping) address (No PO Boxes):
> > > > 411 Cardinal Creek, Duncanville, TX, 75137
> > > >
> > > > > Daytime phone of contact:
> > > > 469-374-9911
> > > >
> > > > > Alternate contact number:
> > > > Home 972-296-4082
> > > >
> > > > > Mention in case of Cell Phone:-
> > > > > Service tag (5 or 7-digit alphanumeric ID located on a
> sticker
> > > > > with a bar code on the back, bottom or right-side of your
> system
> > > > > ? something like 5X04J) or Order Number:
> > > > 12PNZ21
> > > >
> > > > >
> > > > > I will arrange for the appropriate warranty service.
> > > >
> > > > I have the super-duper warrenty service but I would be
> perfectly
> > > happy
> > > > having the part shipped and I'll attempt to swap it. I have
> gotten
> > > > about half of that piece off but it seems to get hung up around
> the
> > > > "Prnt Scrn" key. I imagine with the new piece in hand I could
> yank
> > > the
> > > > old one off. I would hope I don't need to ship the old cover
> back.
> > > >
> > > > > Thank you for choosing Dell.
> > > > >
> > > > > Respectfully,
> > > > > Vijendran Rao
> > > > > ~DTC432562
> > > > > Dell Online Technical Support
> > > > > http://premiersupport.dell.com
> > > > >
> > > > > If this is an urgent issue, please contact our phone based
> > > technical
> > > > > support at 800-822-8965
> > > > >
> > > > > If replying to this email, please use the REPLY function of
> your
> > > > > email program in order to keep the SAME SUBJECT otherwise our
> > > > > response to you may be delayed or lost.
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > > This is not about the hibernate/suspend features of the
> > > computer
> > > > > but
> > > > > > the switch that indicates to the system if the lid is open
> or
> > > > > closed.
> > > > > > When I open it and it is stuck down the computer powers on
> when
> > > the
> > > > > > power switch is pressed in but the screen is blank.
> > > > > > Popping of the cover for that part of the computer and
> > > resetting
> > > > > the
> > > > > > switch then rebooting the computer works around the
> problem.
>
=== message truncated ===
Thursday, May 13, 2004
Started my new job
Well yesterday was my first day at the new job. I have a big job ahead of me. Trying to get familiar with the old software will take a while and be moot when I rewrite the thing. My office looks like this but I'll be looking at my computer and not out the window much.
I finally feel better after jumping around like a 4 year-old.
Katie had fun at her party except for this part.
I uploaded some of the Stella Niederauer pictures to here.
I finally feel better after jumping around like a 4 year-old.
Katie had fun at her party except for this part.
I uploaded some of the Stella Niederauer pictures to here.
Monday, May 10, 2004
Is this thing on?
Hello, hello, is this thing on?
Well, my to do list has had "Start blogging" on it now for a few months so I guess it is time to start now.
I have quit JPMorgan Chase and will be starting with NurseXchange full time this Wednesday so now is a good time to start this practice. NurseXchange is a startup and I will be leading the technology group (of just me) and getting the software to do what it needs to do before the end of the month then go on to design and implement the next version.
Well, my to do list has had "Start blogging" on it now for a few months so I guess it is time to start now.
I have quit JPMorgan Chase and will be starting with NurseXchange full time this Wednesday so now is a good time to start this practice. NurseXchange is a startup and I will be leading the technology group (of just me) and getting the software to do what it needs to do before the end of the month then go on to design and implement the next version.
Subscribe to:
Posts (Atom)